Frequently asked questions
Orders & shipping
How much is shipping?
Standard shipping is free on orders of $75 or more and $12 on orders under $75. Express shipping is $20. We currently ship within the United States only.
How long will my order take?
Orders are usually processed within 1–3 business days. Standard delivery typically takes 3–7 business days after shipping; Express typically 1–3 business days. See our Shipping Policy.
Why did my order arrive in more than one box?
Our products ship from different US warehouses, so a multi-item order may arrive in separate packages. You only pay shipping once.
How do I track my order?
You’ll receive a shipping confirmation email with tracking for each package. You can also see order status by signing in to your account.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update or cancel it.
Returns
What is your return policy?
Unopened, unused items in original packaging can be returned within 30 days of delivery for a refund of the product price. Opened supplements and skincare can’t be returned unless they arrived damaged, defective, or incorrect. Full details are in our Refund Policy.
My item arrived damaged. What should I do?
Email us within 7 days of delivery with your order number and a photo, and we’ll send a replacement or refund.
Products
Are your products authentic?
Yes. Every product is the genuine brand item, sourced from reputable manufacturers and distributors. We don’t sell imitations.
Which supplement is right for me?
Product pages include full descriptions, ingredients, directions, and warnings. Because everyone’s needs are different, we recommend talking with your health care provider before starting a new supplement — especially if you are pregnant, nursing, taking medication, or have a medical condition.
Are the supplements safe for children?
Only use products labeled for children, such as the Systemic Formulas kids’ line, and follow the label directions under adult supervision. Ask your pediatrician first.
A product is out of stock. When will it be back?
Contact us and we’ll let you know the expected restock date when available.
Payment & account
What payment methods do you accept?
We accept major credit and debit cards and the express payment options shown at checkout. Payments are processed securely; we never see or store your full card number.
Do I need an account to order?
No. You can check out as a guest, or create an account to view your order history.
Do you charge sales tax?
Sales tax is calculated at checkout where required by law.
Still have a question?
Call 1.888.338.1447 (Mon–Fri, 9am–4pm ET), email sales@viktoriadeals.com, or use our contact form.